Privacy Policy 

Hancock Falk private limited built the Claus Loan app as a Free app. This SERVICE/PLAFORM is provided by Hancock Falk private limited it registered at Lingaya Palem Main Road, Lingaya Palem, Amaravati, Andhra Pradesh in India. 

This page is used to inform visitors regarding our policies with the collection,store, use, and disclosure of Personal Information if anyone decided to use our Service. 

If you choose to use our Service, then you agree to the collection and use of information in relation, deemed to have read, acknowledged and accepted all the provisions stated here in the Privacy Policy. 

"Personal Information" means information provided by you relating to a natural person that can be used to directly or indirectly to identify an individual, either from that information alone or from that information combined with other information the Platform has/may have access to about that individual. Such Personal Information may include, your financial information, Device informations(defined under the Terms of Use) on or within the Device , identity information, location information, and/or log information.  

The Personal Information that we collect, used to provide you with a secure, efficient, smooth, and personalized experience and improving the Service. 

We will not use or share your information with anyone except as described in this Privacy Policy, we will upload and store related information to ( and only acquire or use this information under your consent. 

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which are accessible at Claus Loan unless otherwise defined in this Privacy Policy. 


Personal Information Collection and Use 

For a better experience and ensure yours apply qualifications, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to  

Full Name, Address, Birthday, Marital Status, Education, Occupation, Family Information, Phone Number, Email, Postal Code, Identification Documents (e.g. Pan Card, Aadhaar Card), Facial Recognition Information, Bank Account Information, Other Information/documents for Know Your Customer (KYC) compliance, 

The information that we request will be retained by our server ( and used as described in this privacy policy. We are committed to protecting the privacy, confidentiality and security of your Personal Information by complying with applicable laws. We will not share it with any third-party without the user's permission and will be delete it completely after terminating the service with the user. 


Contact List 

We may collect your contact information, including the name and number of the person in your contacts. The collection will only be done if you agree to the authorization. Use to help you pre-fill the contact information for the detection of the loan risk control system, this information is also required for risk analysis, to enable us to detect credible references, assess your creditworthiness, and to enable us to detect fraudulent references. Help you verify loan eligibility. 

Without your consent, App will not obtain or use this information from your phone device. We promise that this information will not be disclosed to any third party in any form (The information will be uploaded to: 



We will collect all SMS records for helping you pre-fill contact information for loan risk control system testing, and help you verify loan qualifications, speed up the loan application process, and send reminder text messages after the deadline. Your information will be kept confidential and encrypted on our servers (, we will not share it with any third party without the user's permission, and will delete it completely after terminating our service with the user. 



We collect and track information about your device's location to ensure that your loan application is serviceable, to reduce the risk associated with your loan application, and to provide pre-approved customized loan offers. This also aids us in verifying the address, making better credit risk decisions, and completing the know your customer (KYC) process. 


Collect List of Installed Applications On Device 

To assess your credit worthiness and enrich your profile with pre-approved customized loan offers, we collect a list of installed applications' metadata information, which includes the application name, package name, installed time, updated time, version name, and version code of each installed application on your device. We will use this as a basis for assessing your credit standing, verify your loan qualification in the loan risk control system and help you recommend loan products more in line with your qualification; Your information will be kept confidential and encrypted and stored on our server ( It will not be disclosed to any third party. It is only used by this app. 



1.We need camera access so that we can scan and capture photographs the required KYC documents and auto-fill relevant fields. 

2.We require access to your camera as part of the biometric system for your personal facial recognition at KYC journey to enable you to begin your KYC process. This permission allows us or our authorized agents to perform your Video KYC while also taking screenshots of your original Officially Verified Documents that you present during your Video KYC journey. Video KYC allows you to complete your KYC digitally, smoothly, and efficiently. Your video or scan photo will be recorded and retained for regulatory purposes along with your original Officially Verified Documents that you present during your Video KYC journey. We will upload this information to ( and will obtain or use this information only by getting your permission first, also won’t share your personal informations to the thiry-party. 



Log/Device Data  

We collect information from the device when you download and install the application, and explicitly ask for your permission to obtain the required information from the device. 

We want to inform you that whenever you use our Service, in a case of an error or use to prevent/diagnostics crash in the app journey, we collect data and information (through third-party products or device you use) called Log Data.  

This Log Data may include information such as your device Internet Protocol (“IP”) address, device name(IMEI/IMSI number), operating system version, MAC address, Serial number, MIUI version and type, Android version, Android ID, screen display information, screen size, density, device ID MD5, device ID SHA1, Wi-Fi information, device token, device keypad information, device manufacturer details and model name, network operator details, connection type and your advertising ID assigned by Third Party Service Providers, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics. 


We collect information about your device to provide automatic updates and additional security so that your account cannot be used on other people's devices. In addition, this information provides us with valuable feedback about your identity as the device holder and your device behavior, so that we can improve our services and provide you with an enhanced customized user experience. 



Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory. 

This Service does not use these “cookies” explicitly. However, the app may use third-party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service. 



Our Main Goal 

in doing so is to provide you with a safe, efficient, smooth and customized experience and service. This allows us to provide services and features that meet your needs, and customize our platform to make your experience safer and easier, and to improve the services we provide.  


More importantly, we will collect personal information from you that we believe is necessary to achieve the above-mentioned purposes.  


 The information collected by the application and how it is used depends on how you manage the privacy controls on your device. That you can reject your info the collection by us and store to us server. Ours interaction will be terminated immediately. 


Information Sharing With Third Parties 

Only our registered third parties, including our regulated financial partners, will have access to Your information in order to provide Services on the Website/App. We will only share Your information with third parties in the following ways:  


For the purposes of facilitating a loan, facility, line of credit, or product purchase, we disclose and share Your information with financial service providers, banks or NBFCs, and our third-party partners.  


We share Your information with our third-party partners for data analysis so that we can better serve you and provide services through our Platform.  


We will share the information with our third-party technology and credit partners, such as credit bureaus or third-party data source providers, who will conduct credit checks and analyses.  


We may share a User's data / information with other technology partners in order to track how the User interacts with the Platform on Our behalf.  


You agree and acknowledge that any and all information pertaining to you, whether or not you directly provide it to us (via the Services or otherwise), including but not limited to personal correspondence such as emails, instructions from you, etc., may be collected, compiled, and shared by us in order to render the Services to you. This may include but not be limited to Lenders (as defined in the Terms), storage providers, data analytics providers, consultants, lawyers, and auditors.  


We may disclose Your information without notice if we are required to do so by law or a statutory authority, or to enforce or apply Our terms of service, or to assign such information in the course of corporate divestitures, mergers, or to protect the rights, property, or safety of Us, Our users, or others. This includes sharing information with other businesses and organisations for the purposes of preventing fraud and lowering credit risk.  


We will share Your information with third parties under a confidentiality agreement that limits their use of the information to the purposes outlined herein. We guarantee that your information will not be shared with third parties without your permission.  


We will obtain your explicit consent if we use or disclose your information for any purpose other than those listed above. 


Service Providers 

We may employ third-party companies and individuals due to the following reasons: 

To facilitate our Service, 

To provide the Service on our behalf, 

To perform Service-related services, or 

To assist us in analyzing how our Service is used. 

We want to inform users of this Service that these third parties have access to their Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose. 



We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security. 


Changes to This Privacy Policy 

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. 


This policy is effective as of 2022-01-01 

Contact Us 

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at [email protected] 


This document is published in accordance with the "Information Technology (Guidelines for Intermediaries) Rules 2011" .